Program Coordinator - Domestic and Family Violence Program
Department:
Service Delivery
Location:
Regional NSW
About the Role
We are seeking an experienced and values-driven
Coordinator, Domestic and Family Violence (DFV) Programs
to lead the coordination and delivery of specialist DFV services across a regional NSW catchment.
Working closely with the General Manager and service delivery teams, this role provides leadership to ensure high-quality, safe, and trauma-informed client services. The Coordinator will drive continuous improvement in case management practice, oversee program performance and funding requirements, and maintain a small, active caseload to model best practice.
This is a hands-on leadership role for someone passionate about women's safety, social justice, and strengthening community responses to domestic and family violence.
Key Responsibilities
Program and Practice Leadership
* Lead and manage a team of specialist DFV caseworkers, including remote staff
* Oversee the implementation and continuous review of the case management framework
* Ensure high-quality, trauma-informed, strengths-based and intersectional feminist practice
* Maintain a small caseload to support service delivery and demonstrate best practice
People Leadership
* Provide mentoring, coaching and supervision through one-to-one meetings, group training and reflective practice
* Foster a safe, inclusive and high-performing team culture
* Set and uphold exceptional professional and ethical standards
Quality, Data and Compliance
* Ensure the integrity and quality of client data and reporting
* Prepare program reports as required by funding bodies
* Monitor and review contracts, funding and service agreements to ensure targets are met
* Ensure compliance with organisational policies, procedures, and WH&S requirements
Strategy, Partnerships and Resources
* Build and maintain strong working relationships with community partners and stakeholders
* Contribute to funding submissions, tenders and service development initiatives
* Plan and manage resources in collaboration with the General Manager to achieve budget outcomes
* Promote continuous improvement across service delivery and operations
About You
You are a collaborative and inclusive leader with strong practice expertise in domestic and family violence. You are confident balancing people leadership, service quality, compliance, and strategic thinking - and you are deeply committed to social change.
You will bring:
* Relevant tertiary qualifications in Social Work, Psychology, or extensive experience coordinating DFV services
* Strong knowledge of DFV service delivery and funding environments
* Demonstrated experience leading trauma-informed, strengths-based case management
* Proven ability to mentor, coach and empower multidisciplinary teams
* Experience building partnerships to enhance service delivery
* Strong stakeholder engagement skills and experience contributing to funding or tender submissions
* High levels of integrity, initiative and accountability
* A demonstrated commitment to women's rights, equality and systemic change
* Previous experience in a team leader or management role
Role Requirements
The successful applicant will be required to hold, or be willing to obtain:
* A valid National Police Check
* A state-based Working with Children Check
* A current Driver's Licence
* Completion of a medical declaration