Team Leader (Shift Supervisor) @ BOUNCE Bayside
BOUNCE is more than just a workplace—it's a movement. With over 6.5 million customers each year, 3000+ team members & 49 venues globally, we're leading the way in action-adventure entertainment, creating epic experiences that inspire movement, self-expression & human connection.
Why You'll Love This Role
As a Team Leader at BOUNCE, you'll play a key role in the heartbeat of our venues—leading our Host crew, inspiring energy on the floor & delivering unforgettable experiences to every guest. You'll be the go-to for daily venue operations, keeping the vibe high and standards even higher.
To be successful in this role, you would thrive on motivating, developing and mentoring crew members to consistently deliver an awesome experience. Possessing interpersonal and team-building skills, you have a positive and energetic cultural impact on the team and promote our engaging environment.
How You'll Make an Impact
* Support and motivate our Host crew to deliver legendary customer experiences every shift.
* Be a role model for safety, energy & positivity, ensuring every interaction reflects the BOUNCE spirit.
* Manage daily venue operations—breaks, rosters, open/close duties, floor flow & till operations.
* Step up during peak periods—get hands-on on the floor or at the tills to keep things running smoothly.
* Lead with culture—promote progression, recognition, and "Always On" feedback.
* Coach and develop your team—help build confidence, skills, and careers beyond BOUNCE.
What You Bring to the Team
* Natural leadership—you inspire those around you and lead by example.
* A passion for people—supporting, developing, and energising young crew members.
* Experience in fast-paced environments (hospitality, recreation, retail, or similar).
* Strong communication & time-management skills, with a cool head under pressure.
* Availability across weekends and peak periods.
* Working With Children Check & First Aid (or willingness to obtain).
Why You'll Love Being Part of BOUNCE
* Career Progression – Build leadership experience with real pathways to Venue Management & beyond.
* Paid Training & Development – From First Aid to Barista skills and party hosting, we set you up to succeed.
* Free BOUNCE Passes – Fly anytime you like and share the fun with your crew.
* Recognition & Celebration – Quarterly town halls, engagement events and our Summer and Winter Parties.
* Team Discounts – Enjoy 25% off at the Cafe.
* Mental Health & Wellbeing – Access our EAP for support whenever you need it.
BOUNCE Training & Development
* Venue operations and shift management
* Barista training
* Party and Groups Hosting
* L2/Senior First Aid
Ready to Lead?
If you're keen to lead with energy, bring the vibe, and inspire the next generation of legends—we want to hear from you!
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