Role Purpose:
The ICT Technician's role is to support all users, workstations, printers, and network infrastructure.
Qualification Requirements:
* Matric Certificate
* A+/N+ Certification
Experience Requirements:
* 3 years experience in an IT support environment
* Exposure to Marele equipment will be an advantage
* Computer Literacy in using:
o Microsoft Office Suite
o Windows 10
o McAfee
* Expertise in:
o HP, Dell and IBM computer hardware
o Networking
o Switches: HP & Aruba
o Label Printers
o Exposure to wireless communication and security
Main Responsibilities (although not limited to):
* Set up workstations with computers and necessary peripheral devices (routers, printers, etc.).
* Check computer hardware (HDD, mouses, keyboards, etc.) to ensure functionality.
* Supporting shop floor equipment and software in the factory.
* Install and configure appropriate software and functions according to specifications.
* Installing and configuring hardware and software components to ensure usability.
* Providing user support and being the first point of contact for error reporting.
* Organize and schedule upgrades and maintenance without deterring others from completing their work.
* Maintain records/logs of repairs and fixes and maintenance schedule.
* Troubleshooting hardware and software issues and ensuring electrical safety standards are met.
* Conduct daily backup operations and manage technical documentation.
* Ensure the security and privacy of networks and computer systems.
* Provide orientation and guidance to users on how to operate new software and computer equipment.
* Identify computer or network equipment shortages and place orders.
* Ensure the confidentiality and reliability of intellectual property.
* Basic understanding and implementation of the 20 keys concept.
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