Job Title:
Service Delivery Director
We are seeking a seasoned professional to take on the role of Service Delivery Director, responsible for overseeing operational and service level agreements. This position requires strong leadership skills, the ability to manage outsourced suppliers and third-party contract agreements, and implement significant service improvements.
This is an opportunity for a highly motivated individual to drive business-wide improvements in cost and delivery of administrative processes and client/internal services.
The successful candidate will be responsible for creating a culture of continuous improvement, fostering strong working relationships with internal and external stakeholders, and providing regular reporting and feedback.
About the Role:
Key Responsibilities:
Develop and implement strategies to enhance operational excellence, maximize customer satisfaction, and identify opportunities for growth.
Manage the client's expectations through accurate and timely updates, ensuring all promises are delivered and meeting their expectations.
Act and communicate with integrity in all dealings, promoting a positive reputation for the organization.
About You:
Required Skills and Qualifications:
A minimum of prior experience in a leadership or management position within a facilities/contracts environment.
Excellent stakeholder management and engagement skills, with the ability to create and deliver reports.
A trade qualification would be desirable, demonstrating technical expertise.
What We Offer:
Benefits:
A dynamic and supportive work environment.
Opportunities for career advancement and professional growth.
Join Our Team:
Why Choose Us?
We are committed to delivering exceptional service and building strong relationships with our clients.
We offer a collaborative and inclusive work environment, where employees can thrive and grow.