Customer Service Representative
We are seeking a highly skilled Customer Service Representative to provide exceptional front desk services to residents of high-end apartment complexes. As the face of the building, you will be responsible for delivering industry leading concierge services and creating a welcoming experience for guests.
About the Role
This is a long-term stable opportunity that requires passion, energy, and a commitment to excellence. You will work closely with the Building Manager and Head Concierge to ensure seamless day-to-day operations and address any issues related to By Laws, resident car park, reporting, keys auditing, and more.
Responsibilities
* Provide 5-star service to all residents and guests
* Assist with administrative tasks such as database maintenance, email management, and security intercom enquiries
* Maintain accurate records and reports as necessary
* Distribute and secure resident keys, security devices, and parcels or dry cleaning
* Conduct internal and external patrols to ensure building safety and security
* Respond to emergencies and complete incident reports as required
Shifts Available
Saturday and Sunday shifts available from 11pm to 7am