Job Title: Financial Operations Coordinator
This role is a fantastic opportunity for someone to kickstart their finance career and gain valuable experience in supporting individuals with disabilities navigate their NDIS plans.
We're looking for a detail-oriented and people-focused individual to join our team as a Financial Operations Coordinator. This role involves working closely with our participants to help manage their plan budgets, process invoices, resolve queries, and ensure everything runs smoothly.
* Customer Support: Respond to calls and emails with warmth, professionalism, and practical help.
* Payment Administration: Accurately enter and process invoices for services delivered.
* Budget Tracking: Review and support participant spending and flag issues early to prevent overspending.
* Problem Solving: Communicate effectively when identifying issues with invoices, services, or budgets and help resolve or escalate them.
* Order Placement: Assist with ordering consumables and services on behalf of participants.
* Workflow Tracking: Use digital tools to stay on top of tasks and help keep the team organized.
* Admin Support: Help the team with reporting, file maintenance, and general administration.
What You'll Bring:
* You're confident on the phone and enjoy helping people solve problems.
* You're curious, open to growth, and eager to build real-world skills.
* You're comfortable with computers and enjoy learning new systems.
* You have strong attention to detail and take pride in accurate work.
* You're reliable, friendly, and organized even when things get busy.
* You either hold or are willing to obtain a Blue Card and NDIS Worker Screening check.
Benefits:
* Skill-building – We'll train you in finance systems, payment assurance, customer support, and workflow tools.
* Connection skills – Gain confidence in phone communication, a key skill in any career.
* Growth opportunities – Learn from experienced professionals and have clear pathways to progress.
* Supportive team culture – Be backed by a team that genuinely wants to see you succeed.
* Make a difference – Help people with disabilities navigate their NDIS plans.