Program Coordinator
- NSW
- 12 Months
The Program Coordinator is responsible for providing general administrative support to the Program Director including prioritising the pipeline of work across the Service Experience program portfolio, associated reporting and governance requirements. They will contribute to the operational efficiency of the Service Experience Directorate by ensuring processes and procedures are implemented and followed, program expenditures tracked, and budget forecasts are accurate.
**Key Responsibilities**:
- Provide a range of administrative, coordination and support services to meet the business needs of the program.
- Respond to and resolve complex enquiries and issues to ensure the provision of accurate program information to stakeholders, and the timely and effective resolution or escalation of issues as they arise.
- Coordinate and manage program records and databases, complying with administrative systems, processes, and policies, to ensure that all information is accurate, stored correctly and accessible.
- Ensure implementation of processes, policies, and procedures; adapting processes and techniques as required, to facilitate efficient program operations that comply with Department standards.
- Maintain budget and track transactions/expenditures across the program.
- Support the delivery of regular reporting on across the program.
- Coordinate program governance requirements, ensuring all stakeholders are aware of and complete deliverables on-time.
- Help build positive relationships within the program teams and between the program and other stakeholders.
- Ensure technology is used correctly and to its full potential to support efficient stakeholder interactions.
- Schedule and organise meetings and team events, maintain agendas and minutes where required.
- Prepare meeting/event artefacts in advance and distribute as necessary.
- Contribute to continuous improvement across the unit including reviewing and maintaining work processes and procedures and recommending opportunities for efficiency and support knowledge management initiatives and team operational requirements.
- Delivering quality administrative services and negotiating workable timeframes, given competing demands and priorities, a high volume of work and the need to work independently.
- Managing relationships with various internal and external stakeholders while ensuring effective prioritisation and delivery of required outcomes.
- Support program director with budgets, policies and procedures to ensure the successful implementation of programs.
- Help the coordination of program tasks and resource planning across the project delivery teams.
**If this sounds like you**:
**Infopeople - Paula Britanico