Assistant Manager - Shift Payment OperationsJoin to apply for the Assistant Manager - Shift Payment Operations role at Reserve Bank of Australia.This role is responsible for the efficient delivery of Payment Delivery, including NPP 24x7 and Direct Entry, and collection services for government agencies and electronic file monitoring across various Bank systems, on a rotational shift basis.ObjectivesEnsure the efficient delivery of Payment Delivery services, including NPP 24x7 and Direct Entry, for government agencies and other clients.Monitor electronic file transmissions and ensure complete processing.Supervise day, evening, and night shifts, ensuring duties are fulfilled.Reconcile suspense and clearing accounts daily and follow up on discrepancies.Resolve production system disruptions promptly to maintain high system availability.Keep stakeholders informed of system status and ensure incident management procedures are followed.Maintain escalation processes and ensure adherence.Liaise with external peers to resolve issues.Provide enquiry and tracing services for customers and financial institutions.Develop and maintain operational procedures, user manuals, and job guides.Technical CapabilitiesMake operational decisions regarding team output daily.Supervise and guide team members.Manage operational aspects of business system changes, including planning, testing, and documentation.Contribute to process improvements and efficiency increases.Develop detailed support procedures and operational documentation.Resolve problems within service levels and identify improvement opportunities.Have advanced knowledge of payment systems or banking technologies.Experience in transactional processing and managing process life cycles.Work effectively in critical operational environments with deadlines.Possess advanced customer support and monitoring skills.QualificationsTertiary qualifications in a relevant discipline or equivalent experience.Why Work With Us?Be part of an organization making a difference in Australia, with opportunities for growth, development, and flexibility. Our culture promotes integrity, excellence, and respect, aiming for outcomes that benefit the public and support your personal growth.The RBA values diversity and inclusion and encourages applicants from all backgrounds, including Indigenous peoples, culturally diverse individuals, those with disabilities, and LGBTQ+ community members.
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