Customer Service Specialist
We are seeking a self-motivated and customer-focused professional to join our team as a Customer Service Specialist.
This role involves providing exceptional customer service, building strong relationships with clients, and promoting our range of financial products and services.
Key Responsibilities:
* Deliver face-to-face and phone-based customer service that meets the banking requirements of our customers
* Develop long-term mutually rewarding relationships between our bank and its customers through various in-branch transactions
* Identify opportunities to market our financial products and services to new and existing customers
* Promote the bank's image in a positive and professional way through volunteer programs and opportunities
* Contribute to the success of the branch and the team as a whole
Requirements:
* Proven track record of excellent customer service
* Ability to build strong relationships with customers
* Well-developed written, verbal and interpersonal skills
* Ability to determine priorities and work effectively under pressure
* Previous customer service/sales experience
What We Offer:
* Flexible working options
* Competitive salary
* Superannuation benefits
* Meaningful benefits to support physical and mental wellbeing
* Opportunities for career growth and development
* A supportive and inclusive work environment
As a Customer Service Specialist, you will be part of a dynamic team dedicated to delivering exceptional customer experiences. If you have a passion for customer service and a drive to succeed, we encourage you to apply for this exciting opportunity.