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Join the Financial Assistance team where you will play a key role in supporting our customers experiencing financial difficulties by providing solutions that support the customer in alignment with Macquarie's policies and procedures.
At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You'll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.
What role will you play
In this important role will assist customers and/or their financial counsellors with navigating their financial obligations through a variety of channels (phone, emails, and letters). Based on the customers circumstances you will assess their eligibility for a range of tailored solutions and monitor the ongoing agreements to identify opportunities of improvement. You will handle all calls within appropriate delegation level and identify and escalate priority issues and maintain accuracy and integrity of customer data.
What you offer
* Exceptional communication skills with the ability to handle queries empathetically
* Strong problem solving and decision-making skills
* Ability to work collaboratively within a team environment to achieve the greater team and company objectives
* Experience in Financial Assistance/Hardship, Collections or Complaints is valuable.
We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.
What we offer
* 1 wellbeing leave day per year
* Up to 5 additional service bonus leave days per year
* Up to 20 weeks' paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks' paid leave for non-primary caregivers
* 2 days of paid volunteer leave and donation matching
* Up to 12 months' gender affirmation leave, including 6 weeks' paid leave
* Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations
* Access to a wide range of salary packaging options
* Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
* Hybrid and flexible working arrangements, dependent on role
* Reimbursement for work from home equipment
About the Banking and Financial Services
Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential – whether that's buying a home, growing a business, or investing to manage wealth.
Our commitment to Diversity, Equity and Inclusion
We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply for a role regardless of their identity, including gender, race, ethnicity, cultural identity, nationality, age, sexual orientation, gender identity, intersex status, marital or family status, neurodiversity, religion or belief, disabilities, or socio-economic background.
If you require adjustments to your working arrangements or the recruitment process, please let us know when applying.
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Salary match Number of applicants Skills match
Banking & Financial Services More than 10,000 employees
A career at Macquarie means you'll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it's accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure.
Macquarie is a global financial services group operating in 30+ markets in asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.
A career at Macquarie means you'll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it's accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure.
Macquarie is a global financial services group operating in 30+ markets in asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investment.
Perks and benefits Flexibility and hybrid working Leave to support your lifestyle and wellbeing Taking care of your family Career development and learning Supporting the community
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