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Overview
* We are seeking an experienced Senior IP Telephony Engineer to design, implement, maintain, and troubleshoot modern unified communications and telephony platforms across on-premises and cloud environments. This role requires deep expertise in Zoom Phone / Zoom Contact Center, Cisco Voice Gateways, and SIP-based VoIP solutions, along with strong skills in MDM administration (JAMF, Microsoft Intune) for endpoint security and compliance.
Responsibilities
* Unified Communications & Telephony Design
* Architect and deploy VoIP and Unified Communication solutions, including Zoom Phone / Zoom Contact Center, Cisco On-Prem IP PBX and SBC Platforms
* Design and optimize: Call flows, auto-attendants, hunt groups, queues, voicemail, IVR, and contact center routing
* Collaborate with network teams to ensure proper QoS configuration, bandwidth planning, end-to-end voice quality assurance
* Operations, Support & Troubleshooting
* Act as the primary escalation point for complex telephony and UC incidents
* Monitor and maintain SIP trunks, SBCs, and carrier interconnects; Zoom voice workloads (devices, policies, dial plans); Cisco IP PBX instances and voice gateways; Yealink IP Phones
* Perform advanced troubleshooting using SIP traces, logs, and monitoring tools
* Execute MACD (Moves, Adds, Changes, Deletes) for users, numbers, call flows, and devices
* Customer Engagement & Delivery
* Work directly with customers and internal stakeholders to gather requirements and translate them into technical designs and implementation plans
* Recommend best practices for Zoom and overall UC strategy
* Coordinate with carriers and vendors for provisioning, number porting, incident resolution
* Documentation & Governance
* Create and maintain High-Level Designs (HLDs) and Low-Level Configurations (LLDs); Operational runbooks
* Maintain accurate inventory of telephony devices, numbers, licenses, services
* MDM & Endpoint Management
* Administer JAMF for macOS device management and security compliance
* Manage Microsoft Intune for Windows, macOS, iOS, and Android devices
* Deploy software and patches across enterprise endpoints; troubleshoot Windows group policy, macOS policies, and security patches; ensure compliance and vulnerability remediation across global endpoints
Required Skills & Keywords
* Zoom Phone / Zoom Contact Center
* Cisco IP Telephony, SIP, SBC, VoIP
* JAMF, MDM, Microsoft Intune
* QoS, UC Strategy, Endpoint Security
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Newspaper Publishing
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