Opportunity to work with a top 5 General Insurer
Flexible hybrid/remote work environment open to candidates in Sydney and Perth
Permanent opportunity with an award winning employer
About Hollard
Hollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, and pet. Hollard's unrelenting focus on diversity and inclusion, collaborative partnerships, and delivering great customer outcomes is at the heart of its business model, driven by its purpose of "Using our expertise, integrity and humanity to go further, together".
Your Role
As the Sales and Service Team Manager within our Customer Operations department, you will oversee the performance of a team of Sales & Service Consultants who are the first point of contact for our customers.
Reporting into our Senior Manager, Sales and Service, you will work alongside a team of experienced and passionate leaders who support their people to ensure they are providing excellent customer service and setting the standard for the customer experience.
This is an opportunity where you'll help shape the future of customer service standards across at Hollard, whilst developing and supporting a vibrant team in a dynamic, fast-paced environment.
This is a hybrid role, open to candidates based in Sydney and Perth. Due to the nature of the role, and our contact centre operating hours, our teams works on a rotating roster.
Key Responsibilities will include (however, not limited to the below):
Day to day management of a team of a Sales and Service Consultants to achieve department objectives and key performance indicators
Tracking and monitoring of team performance, including the preparation of reports as required
Provide ongoing support, coaching and development to your team, undertaking performance and career development planning and providing feedback where necessary
Lead with a solutions focused mindset by identifying opportunities for continuous improvement to achieve increased efficiency and effectiveness within the team
About You
Demonstrated leadership experience within a contact centre environment
Financial services experience highly regarded
Ability to manage teams both in-person and virtually
Strong planning, organisational and time-management skills
Demonstrated skills in managing employee and stakeholder engagement
Ability to interpret company policies, guidelines, and procedures.
Demonstrated flexibility, reliability, energy and strong work ethic
Working at Hollard
At Hollard you will be part of a supportive, valued and committed team. You will enjoy a challenging and rewarding work environment, career progression opportunities and great staff benefits and corporate discounts. We also offer many benefits to support your professional development and wellbeing including:
professional and technical development opportunities
flexible start and finish times, work from home, and other flexible work from home options to suit your lifestyle
paid parental and partner leave
additional leave options
novated lease options
corporate employee discounts from various retailers
Wellbeing benefits e.g., vaccinations, health insurance discounts, mental wellness training professional memberships, EAP
Hollard is unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion.We actively seek to hire for your different lived experiences (including as relate to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity). These enhance cognitive diversity and psychological safety in our workplace for everyone.
Hollard proudly promotes flexible work including remote work, non-traditional work patterns, and work-family balance.
Even if you don't meet all our selection criteria, we encourage you to apply.
Please note that a full background check will be completed on the successful applicant.
Please Note: We will not require any support from Recruitment Agencies and kindly request that no unsolicited resumes are sent to Hollard employees in relation to this role or others. Only direct applications will be considered.
Visit the Hollard careers page to learn about how Hollard will collect, store and handle your personal information.
Unlock job insights
Salary match Number of applicants Skills match
Your application will include the following questions:How many years of people management experience do you have? How many years' experience do you have as a Service Team Manager? Do you have customer service experience? Which of the following statements best describes your right to work in Australia? What's your expected annual base salary? How much notice are you required to give your current employer? Hollard conducts background checks on all new employees. Are there any convictions you would like to disclose? If yes, please provide details. Please confirm your full legal name. Do you have a relative who is currently employed at Hollard? If yes, please list their full name
Insurance & Superannuation 1,001-5,000 employees
Established in 1999, The Hollard Insurance Company Pty Ltd (Hollard) and its related entities are part of the Hollard International Group of companies, operating in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, bicycle, and pet; both directly and through partnerships.
As a top 5 insurer in Australia, we are also an independent and privately owned company. Hollard works in proud partnership with a range of leading direct insurance brands as well as broker businesses to bring to market an innovative range of insurance products to serve a wide range of customer needs.
Established in 1999, The Hollard Insurance Company Pty Ltd (Hollard) and its related entities are part of the Hollard International Group of companies, operating in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, bicycle, and pet; both directly and through partnerships.
As a top 5 insurer in Australia, we are also an independent and privately owned company. Hollard works in proud partnership with a range of leading direct insurance brands as well as broker businesses to bring to market an innovative range of insurance products to serve a wide range of customer needs.
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