Hotel Operations Manager
The primary objective of the Hotel Operations Manager is to oversee and manage all aspects of hotel operations, ensuring a high level of guest satisfaction and staff performance. The key responsibility of this role includes:
* Managing and coordinating various departments within the hotel, such as front office, housekeeping, food and beverage, and maintenance.
* Leading, training, and managing hotel staff to maintain high levels of productivity and service quality.
* Monitoring financial performance, preparing budgets, and achieving revenue targets.
* Ensuring compliance with health and safety standards, licensing, and local laws.
* Handling guest feedback, resolving complaints, and managing VIP or special events.
Requirements and Qualifications:
* A minimum of 1 year's experience in a senior hotel management role.
* Relevant qualifications in Hospitality Management or Business Administration (Diploma or higher).
* Proven leadership and staff management experience in a hospitality environment.
* Strong understanding of hotel operations, budgeting, and revenue management.
* Excellent interpersonal, problem-solving, and communication skills.