At Feros Care, we're dedicated to helping people live healthier and happier lives. We've been making a difference for older Australians and those with disability since 1990.
About the Role
This role involves providing exceptional service and support to our clients, serving as their primary point of contact across various inquiries. You will empower them by offering guidance, information, and reassurance when needed.
Key Responsibilities
* Deliver high-quality customer service through diverse channels.
* Respond to client enquiries with empathy, accuracy, and efficiency.
* Support clients in navigating services and accessing relevant information.
* Maintain accurate records and documentation using internal systems.
* Collaborate with internal teams to resolve issues and enhance service delivery.
Requirements
* Previous experience in customer-facing roles or similar environments.
* Excellent communication and interpersonal skills.
* Ability to manage multiple tasks and work in a fast-paced environment.
* Strong problem-solving and conflict resolution abilities.
* Proficiency in using CRM systems and digital tools.
We actively seek to include, welcome, and value the unique contributions of all people. We encourage applications from individuals from diverse backgrounds, cultures, and abilities.