Get AI-powered advice on this job and more exclusive features.Direct message the job poster from The IT WhizzWe’re a Melbourne-based startup specializing in IT and business support, committed to delivering reliable and effective technology solutions. Our team is passionate about using technology to help others, and we take pride in fostering a supportive and friendly work environment where every team member’s contributions are valued.Role OverviewAs an IT Field Technician, you’ll play a crucial role in ensuring our clients’ IT systems run smoothly. Your week will be a mix of on-site visits, office-based work, and remote tasks, including administrative and sales responsibilities. Experience with tools like HubSpot and Canva is a plus!This role is perfect for someone who enjoys blending technical expertise with customer service. You’ll need your own insured transport to travel to client locations (fuel costs will be reimbursed). Plus, you’ll get the opportunity to work with one of Australia’s top retailers while providing IT support to both retail and commercial clients across Melbourne.Key ResponsibilitiesOn-Site IT Support: Visit client locations to troubleshoot and resolve hardware and software issues. This may include setting up and maintaining mobile phones, laptops, PCs, game consoles, Wi-Fi routers, and other smart devices for home or office use.Sales Support: Assist with sales activities such as generating leads, preparing quotes, and following up with clients. Experience with HubSpot is beneficial.Client Training: Help clients understand new technologies and best practices with patience and clarity. Some customers may require extra guidance, so a friendly approach is key.System Maintenance: Conduct regular checks to ensure optimal system performance. We aim to provide user-friendly solutions that require minimal ongoing maintenance.About YouTechnical Skills: Strong troubleshooting abilities in hardware, software, and networking concepts. Experience with network and smart device installations is highly regarded.Customer Service: Excellent communication skills with a friendly, professional, and patient approach.Problem-Solving: Ability to think quickly and resolve issues efficiently.Organized & Self-Motivated: Strong attention to detail with the ability to work independently and manage time effectively.Experience: Previous IT support experience is preferred.Requirements: A current Victorian driver’s license and insured vehicle are necessary. You’ll also need to obtain a Police Check and provide proof of the right to work in Australia (such as a passport or birth certificate).Working HoursOn-Site: 2-3 days per week, Monday to Friday, visiting client locations. Optional Saturday and public holiday work is available for those interested.Office/Home: Up to 2 days per week, focusing on administrative and sales tasks, depending on workload.Flexibility: Some adjustment in working hours may be needed to meet client requirements.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeContractJob functionJob functionInformation TechnologyIndustriesBusiness Consulting and ServicesReferrals increase your chances of interviewing at The IT Whizz by 2xSign in to set job alerts for “Information Technology Field Technician” roles.We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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