Company Description
The Winning Group isn't just a retail business as you might know; we are a leading technology and logistics company and a premium retailer. We are a multi-award winning fourth generation Australian family owned business, whose entities include Winning Appliances, Appliances Online, Winning Services, Home Clearance and Rogerseller.
**Job Description**:
**About the Role**
**What your day-to-day might look like**
- Liaise with customers to diagnose operational issues with their product
- Log all service calls and accurately update all customer service records
- Coordinate and book service calls for customers by liaising with third suppliers such as manufacturers,suppliers and service agents
- Liaise with Finance and/or Order Management to process any credits, refunds or sales returns on faulty product.
**Qualifications**:
**A bit about you**
- A real passion for delivering amazing experiences for our customers
- Excellent verbal and written communication skills
- Ability to work efficiently under pressure and adapt to changing priorities
- Enjoy building rapport with customers and suppliers
- Excellent problem solving skills and a can-do attitude
Additional Information
**Why Join Us?**
- Permanent full-time position with a healthy work-life balance (and no late nights) 9:00 am - 5:00 pm
- ** $1000 sign-on bonus**:
- Ongoing training and development opportunities from our in-house Training Academy
- Supportive team culture with plenty of opportunities for career progression - we're constantly growing and love to promote from within
- Great location at our Waterloo Head Office Friendly culture with break rooms featuring table tennis and mini golf, Friday drinks, and our kitchen includes state of the art coffee machines to cater for all your caffeine needs.
- Generous product discounts from some of the world's industry-leading, cutting-edge brands
- Wide range of employee benefits, including access to over 2000 offers with health and wellbeing partners such as Anytime Fitness, HelloFresh, My Muscle Chef, NIB Health Insurance, Adidas, Under Armour and The Iconic
**Please note: This role is based full-time in our Waterloo Head Office.