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**EL1 Assistant Director, ICT Operations
**Job Reference Number **269_11/24
**Position Title** Assistant Director, ICT Operations
**Classification **Executive Level 1
**Status **Ongoing
**Salary Range **$115,903 - $131,563 + 15.4% Superannuation
**Contact Person **Ian Connolly
**Contact Job Title **Director, ICT Operations
**Contact Number **(02) 7929 8012
**Number of Vacancies **1
**Division **Corporate
**Branch **Chief Information Officer
**Section** ICT Operations
**Location**
Adelaide, SA; Brisbane, QLD; Canberra, ACT; Darwin, NT;
Hobart, TAS; Melbourne, VIC; Parramatta and Penrith
NSW; Perth, WA
**Date Applications Open **7 November 2024
**Date Applications Close **20 November 2024
**About the NDIS Quality and Safeguards Commission**
The NDIS Quality and Safeguards Commission (the NDIS Commission) is an independent
agency established on 1 July 2018 to improve the quality and safety of NDIS supports and
services. The NDIS Commission is the dedicated national regulator of NDIS service providers
in Australia and a non-corporate entity under the Public Governance, Performance and
Accountability Act 2013.
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**The NDIS Commission's core legislative functions**
- Uphold the rights of, and promote the health, safety, and wellbeing of, people
with
- disability receiving supports or services, including those received under the NDIS.
- Develop a nationally consistent approach to managing quality and safeguards for
- people with disability receiving supports or services, including those received
under
- the NDIS.
- Promote the provision of advice, information, education, and training to NDIS.
- providers and people with disability.
- Secure compliance with relevant legislation through effective compliance and
- enforcement arrangements.
- Promote continuous improvement amongst NDIS providers and the delivery of
- progressively higher standards of supports and services to people with disability.
- Develop and oversee the broad policy design for a nationally consistent
framework.
- relating to the screening of workers involved in the provision of supports and
- services to people with disability.
- Engage in, promote, and coordinate the sharing of information to achieve the
objects.
- of the relevant legislation.
- Provide NDIS market oversight, including:
I. By monitoring changes in the NDIS market which may indicate emerging
risk
II. By monitoring and mitigating the risks of unplanned service withdrawal.
The NDIS Commission is a disability friendly organisation that offers interesting and
**Corporate Division**
The Corporate Division is responsible for delivering all corporate service activities across the
Commission, and for advising on and supporting the strategic direction of the Commission.
The Corporate Division consists of the following functions:
- Property - Security - Finance
- Procurement - HR - ICT
- Internal Audit - Internal Fraud - Corporate Support
- Information Management
**ICT Operations Team**
The ICT Operations team partners with NDIS Commission personnel, government agencies
and third party suppliers to deliver effective and efficient ICT systems and services in support
of the Commission's overall purpose. The ICT Operations team has a strong working
relationship with Services Australia, the National Disability Insurance Agency, the
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Department of Social Services, the Department of Health and state-based Worker Screening
Units.
**Key duties**
The Assistant Director, ICT Operations manages a team to deliver effective and efficient IT
systems and services.
Duties may include, but are not limited to, the following:
- operational management of the Commission's outsourced services providers, ensuring
both compliance and an ongoing positive relationship
- management and oversight of the internal ICT Support Desk services and team, including
ensuring the Support Desk team has performance agreements in place and performance
is actively monitored
- ensuring a consistent positive operational experience for ICT users and that the Support
Desk remains within agreed Service Level Agreements (SLAs)
- Identification and documentation of required Support Desk procedures
- stakeholder and relationship management and development with senior executive staff
- operational management and stakeholder satisfaction of the organisation's ICT
environment and assets
- operational management and tracking of the section's operating and capital budget,
including procurement and contract management and
- contributing to the development of a future roadmap for ICT systems.
**Skills, Knowledge and Personal Attributes**
The occupant of the position must have:
- extensive experience in ICT operational management
footprint
- experience in Information Technology Infrastructure Library (ITIL) Service Transition, Service
Operation and Continual Service Improvement portfolio management
- working knowledge of ITIL Service Strategy and Service Design lifecycle fram