Process Documentation Specialist – Insurance Services
Hybrid working | Melbourne or Sydney
Help ensure Insurance Services processes are clear, accurate, and compliant.
Within a dynamic financial services environment, the Insurance Services team plays a pivotal role in delivering high-quality outcomes across the claims lifecycle. This role ensures that process documentation is developed, maintained and governed to support operational excellence and compliance, while enhancing collaboration between Risk, Quality, Reporting, Training, Coaches and Management.
• This is a 12‐month fixed term contract.
The impact you'll make
* Develop, maintain and store high-quality process documentation across the Insurance Services department.
* Support the Claims Transformation Program by documenting updated processes and liaising with Change Managers and SMEs to ensure training and process requirements are accurately captured.
* Promote and enforce document governance, compliance and quality standards.
* Act as the primary contact for process documentation queries, updates and access.
What the role looks like day‐to‐day
* Creating and maintaining technical manuals, user guides and policy documents.
* Collaborating with managers and cross‐functional teams to locate, standardise and migrate existing documentation into a centralised repository.
* Ensuring all documentation is reviewed, approved and distributed in line with the framework's schedule.
* Supporting governance and risk initiatives, ensuring compliance with legislative, financial and OH&S requirements.
* Fostering a culture of risk awareness and compliance across teams.
What we're looking for
* Experience developing and maintaining process documentation and document governance frameworks, ideally in financial services.
* Proven ability to author high‐quality documentation tailored to different audiences.
* Experience managing documentation lifecycles: drafting, reviewing, approving, version control, publishing and distribution.
* Familiarity with document management systems, centralised repositories and filing structures.
* Ability to work independently and collaboratively to deliver high‐quality outcomes.
* Excellent written and verbal communication skills.
Desirable
* Experience in operational transformation or continuous improvement projects.
* Knowledge of insurance, superannuation or compliance frameworks.
Benefits that support you
* Hybrid working arrangements
* Purchased leave, parental leave, volunteer leave and wellbeing leave
* Gender transition leave
* Employee recognition programme
* Talent referral programme
* Salary sacrificing via superannuation
* Employee Assistance Programme
* Learning and development opportunities, including educational assistance
* Employee discounts with providers including Bupa and Microsoft
* Novated car leasing
Our culture
At MUFG Pension & Market Services, we believe diverse perspectives lead to better outcomes for our clients and our people.
We are committed to building an inclusive environment where everyone feels respected, supported and able to contribute. We encourage applications from people of all backgrounds and experiences.
Applicants must have the relevant work rights in Australia. Successful candidates will be required to complete background and police checks prior to commencement.
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