GO WHERE NO TWO DAYS ARE THE SAME
At Travel + Leisure Co., we go further as a team. We believe in the impact of a helping hand and the power of vacations. We are looking for a Guest Experience Host Team Leader to join our Dunsborough team today
This fast paced environment would suit customer obsessed individuals who are passionate about providing exceptional experiences and booking guests in to learn more about the benefits of holidaying with Travel + Leisure Co
How You'll Shine
* Lead the activities and performance of the Guest Experience Hosts onsite
* Assist in the tour generation process to ensure that prospects meet the Company's tour qualification specifications
* Schedule onsite resident guests to Owner Updates or regular Club presentations, as appropriate, during the guest's stay at the resort property
* Generate sales appointments for our sales centers located at our amazing resorts and via livestream
* Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
* Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check in process
* Clearly articulate the benefit of traveling within Wyndham Destinations community
* Meet targets and KPI's as set by the business
* This role requires you to be available for weekend and public holiday shifts.
* Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible.
How You'll Be Rewarded
Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:
* Immediate start
* Discounted hotel stays across the world
* Subsidised Private Health Insurance
* Base Salary coupled with performance based incentives
* Monthly, Quarterly and Yearly Recognition Programs
Who are we looking for?
* Previous experience in a similar role within a hotel/resort environment
* Demonstrates strong customer service values in all activities
* Knowledge and application of sales techniques
* Ability to quickly build rapport
* Sound problem solving and persuasive skills
* Ability to work effectively with all levels employees and guests
* Working knowledge of computer software and sales applications