Customer Resolution Specialist Role
This position requires resolving complex customer complaints and queries, providing expert advice across various channels, and developing relationships with stakeholders.
* Resolve complex customer queries and deliver expert guidance via phone, email, and live chat platforms.
* Conduct thorough investigations and resolve complaints from start to finish, preventing issues from escalating further.
* Build and strengthen partnerships with customers, support coordinators, service providers, and internal teams.
* Provide coaching and support to colleagues to enhance team capabilities and overall service quality.
* Contribute to continuous improvement initiatives and help shape processes that deliver better outcomes for customers.
Why This Opportunity is Rewarding
This role offers a chance to make a meaningful difference in the lives of people living with disability while also providing opportunities for growth and development, a supportive work environment, and variety and challenge.
What We Offer
This position comes with a range of benefits, including opportunities for professional growth and development, a supportive culture, and variety and challenge. Join us in delivering exceptional service and support to our customers.