Job Title
We are seeking a dynamic professional to join our team as a Retail Consultant.
Job Description:
The role of the Retail Consultant is to provide exceptional customer service by offering a personalised experience, taking a genuine interest in getting to know our customers and recommending items that match their needs.
* Maintain up-to-date product knowledge to accurately describe product features and benefits.
* Upsell and cross-sell where appropriate - inform customers about sales and promotions.
* Consistently deliver exceptional customer service.
* Demonstrate company values in action during every customer interaction.
* Ensure store presentation consistently aligns with Visual Merchandising (VM) guidelines.
* Assist, resolve or escalate all customer concerns in an appropriate and timely manner.
Requirements:
* At least 2 years retail experience in home/lifestyle products preferred.
* The ability to engage with our customers to bring their vision for their home to life.
* An 'I've got this' attitude for selling and exceeding sales targets.
* Exceptional communication skills and computer literacy.
* The capability to balance customer care and administrative duties.
* A genuine interest in home-styling, furniture or creating welcoming living spaces is a plus.
* Be keen to live company values.
* As we are a furniture store, we need someone who can undertake lifting and work in a physical environment.
* Applicants must be an Australian citizen, resident, or have already secured the right to work in Australia and therefore hold a valid visa.