Adelaide SA Purpose-Driven Member-Focused Credit Union
Are you an organised detail-oriented skilled with a passion for delivering exceptional member service? We’re recruiting for a Member Fulfilment Officer to join a highly regarded credit union in Adelaide on a temporary assignment with strong potential to convert to a permanent role.
This opportunity sits within a small friendly team that values accuracy, service excellence and genuine care for its members.
About the Role
As the Member Fulfilment Officer, you’ll support members across a range of fulfilment processing and administrative tasks. You will be responsible for ensuring member requests are completed accurately, efficiently and with a strong service mindset. This is a member-facing role requiring professionalism, empathy and excellent communication skills.
Key Responsibilities
- Manage fulfilment activities such as account openings/updates, documentation, member correspondence and general enquiries.
- Process transactions, payments, mail-outs and member instructions with a high degree of accuracy.
- Perform daily reconciliation tasks to ensure data integrity and correct processing.
- Maintain and update member records while adhering to privacy and compliance requirements.
- Collaborate closely with a small team to deliver seamless end-to-end member experiences.
- Respond to member enquiries (phone and email) with warmth, professionalism and solutions-focused communication.
- Identify areas where process improvements can enhance efficiency or member satisfaction.
What We're Looking For
- Previous experience in a credit union, mutual bank or financial services environment is highly valued.
- Experience with the Data Action (Phoenix / BankFlex) core banking system will be strongly regarded.
- Strong reconciliation experience and the ability to resolve discrepancies promptly and accurately.
- High attention to detail, excellent data entry accuracy and a robust sense of responsibility.
- Confident communicator with proven experience in a member-facing or customer-service role with Credit Union.
- Ability to work collaboratively in a small team while managing your own workflow.
- Strong computer literacy and the ability to learn systems quickly.
- A genuine commitment to member care, community values and service excellence.
Why You'll Love This Assignment
- Join a purpose-driven credit union recognised for its member-first values.
- Supportive close-knit operations team.
- Opportunity to add value to a small credit union team.
- Temp role with genuine potential to go permanent.
- Competitive hourly rate and temp benefits available.
How to Apply
If you have the experience listed above and are excited by the idea of supporting a credit-union community, we’d love to hear from you.
Required Skills
- Data Action (Phoenix / BankFlex)
- Member-facing or customer-service
Key Skills
- Corporate Paralegal
- Graduate Engineering
- Customer Service
- Clinical Data Management
- ABAP
- Corporate Marketing
Employment Type: Full Time
Experience: years
Vacancy: 1
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