Role Summary
The SailPoint IDN Lead is responsible for leading the team carrying out design, implementation, and managing the operations of SailPoint IdentityNow solution in production environment. This includes working closely with stakeholders during deployment and post‐implementation phases to ensure successful delivery of identity governance and access management capabilities and managing operational aspects.
Key Responsibilities
* Lead a large IAM team delivering the solution via DevSecOps delivery approach.
* Lead the installation, integration, and deployment of SailPoint IdentityNow in client environments.
* Collaborate with clients on user testing, debugging, and support post‐implementation.
* Design and implement complex identity use cases, including provisioning, access certification, and lifecycle management.
* Utilize IDN search APIs and web services for custom integrations.
* Provide technical leadership during pre‐sales activities, including demos and RFP creation.
* Partner with project managers on scope, schedule, and documentation.
* Maintain and monitor the SailPoint IDN solution.
* Continuous improvements around the IAM Platform specifically around monitoring / observability.
* Lead and support resolution of Major / Critical incidents (P1/P2) around the IAM platform (Sailpoint IdentityNow).
Required Skills & Experience
* 5+ years of SailPoint IdentityNow implementation and operations experience.
* 10+ years in enterprise software development or systems integration.
* Strong understanding of IAM concepts, including RBAC, provisioning, and compliance.
* Proficiency in technologies such as Java, BeanShell, JavaScript, AngularJS, XML, SPML/SOAP, REST APIs, LDAP, Active Directory.
* Databases: Oracle, MSSQL, MySQL.
* Operating Systems: Windows, Unix/Linux.
* Experience with enterprise systems like SAP, PeopleSoft is a plus.
Preferred Qualifications
* SailPoint IdentityNow Certified Engineer (or willingness to certify within 6 months).
* Experience with QA/testing, including usability and performance testing.
* Familiarity with privacy regulations (GDPR, CCPA) and DSAR workflows.
* Strong communication and client‐facing skills.
Stakeholder Coordination & Audit Assistance
* Liaise with stakeholders in relation to cyber security issues and provide timely support and future recommendations.
* Provide assistance in maintaining an information security risk register and help with internal and external audits related to information security.
* Support audit of security best practices and implementation of security principles across the organization, to meet business goals, customer and regulatory requirements.
* Assist with the creation, maintenance and delivery of cyber security awareness training to team members and customers.
* Provide training to employees on issues such as spam and unwanted or malicious emails.
Deliverables
* Deliver customer centricity, timely security breach solutioning to end users, internal stakeholders & external customers experience, CSAT, educating and suggesting right control to the customers.
* Support sales team to create wins: % of proposals with Quality Index >7, timely support of the proposals, identifying opportunities/leads to sell services within/ outside account (lead generation).
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