Project Manager - Digital Services
We're seeking a proactive professional to lead the delivery of key initiatives within our Customer Digital Platform. The aim is to improve our systems and enhance the overall customer experience.
Main Responsibilities:
* Manage multiple projects, ensuring timely delivery while fostering clear communication between team members, stakeholders, and external partners.
* Monitor project progress, maintain accurate documentation, and ensure project billing aligns with approved financial plans.
* Lead and support engagement with consultants and vendors to deliver agreed project outcomes.
* Contribute to the planning and delivery of digital platform projects, ensuring alignment with organisational goals and a strong focus on customer experience.
Necessary Skills and Qualifications:
* Tertiary qualifications in project management, business administration, digital platforms, or related fields.
* Industry certifications in project management such as PRINCE2, PMP, or Agile are highly desirable.
* Demonstrated proficiency in a range of business and digital applications, utilising technology to support project delivery and stakeholder engagement.
* Experience in project management, procurement, and business case development.
* Strong communication skills, with the ability to engage different user groups to implement improvements to systems and processes.