Psychsense Therapeutic Services – Geraldton WA
Psychsense is a psychology and behaviour support practice in Geraldton, and we're growing. We're looking for a receptionist who understands that in a practice like ours, the front desk isn't just admin—it's where people feel welcomed, heard, and safe before they've even met a clinician.
About the Role
As our Receptionist and Practice Administrator, you'll be the first point of contact for clients, families, referrers, and funding bodies, and the operational backbone that keeps everything running behind the scenes.
Responsibilities
* Welcoming clients and creating a calm, inclusive, and empowering front‐of‐house experience
* Managing bookings, referrals, and the daily rhythm of a busy clinic
* Processing invoices and payments across Medicare, NDIS, private, and EAP funding streams
* Maintaining accurate client records in our practice management system
* Preparing and sending correspondence on behalf of our clinical team
* Supporting the Practice Manager with scheduling, compliance, and general operations
* Keeping the clinic running smoothly and feeling like a place where people feel safe to show up
Our Ideal Candidate
You lead with warmth and competence. You understand that the people reaching out to us are often taking a courageous step and meet them where they are—with patience, respect, and genuine care. You anticipate needs, follow through without being chased, and stay calm and professional even when the day throws something unexpected at you. You're discreet, reliable, and committed to making every interaction feel like it matters.
Experience in a medical or allied health setting is a real advantage, and familiarity with Medicare, NDIS, or practice management software will help you hit the ground running. But if you're sharp, caring, and ready to learn, we want to hear from you.
Why Join Psychsense?
* Above award rates of pay
* Flexibility that works for you – full‐time, part‐time, or casual considered
* Work‐life balance & we mean it!
* A close‐knit, values‐driven team that supports each other
* A Geraldton base doing meaningful work in the community
* A culture built on our EPIC values: Empowerment, Professionalism, Inclusion, and Connection
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