About Us:
Toyota Material Handling Australia (TMHA) is a market leader in material handling solutions, offering a wide range of forklifts and warehouse equipment, automation systems, and after-sales services. With a strong commitment to innovation, quality, and customer service, TMHA is dedicated to providing reliable and efficient solutions for businesses.
Position Overview:
We are seeking an experienced and dedicated Field Service Technicians to join our dynamic team in Queanbeyan. As a Field Service Technician at TMHA, you will play a vital role in ensuring our customers' equipment is maintained to the highest standard, minimizing downtime and maximizing productivity. In this role, you will be responsible for carrying out a range of maintenance services including planned maintenance, repairs and modifications at the Customer's site and in accordance with the Customer's requirements and within the Company's guidelines and procedures.
Key Duties & Responsibilities:
* Conduct mechanical repairs and maintenance of customer units which includes preventative service and break-downs in a timely manner.
* Maintaining professional level of customer service with all TMHA clients and customers.
* Diagnose, repair, and maintain a variety of material handling equipment, including forklifts, reach trucks, and automated systems.
* Conduct preventative maintenance services to ensure equipment reliability and longevity.
* Respond to service calls efficiently, providing on-site technical support and troubleshooting.
* Maintain accurate service records and reports.
* Communicate effectively with customers to understand their needs and provide solutions that exceed expectations.
* Collaborate with the wider service team to ensure a high level of customer satisfaction.
* Stay updated on the latest technology and service procedures within the industry.
* Ability to maintain accurate records of job sheets, timesheets and any other administrative components.
Qualifications, Requirements & Skills:
* Current Driver's licence.
* Relevant trade qualification (Forklift Mechanic, Automotive Electrician/Light Vehicle Mechanic, Heavy Vehicle, Plant, Diesel Mechanic).
* Previous experience within the forklift industry or similar in an associated industry.
* Proven experience in servicing and maintaining material handling equipment or similar machinery.
* Strong mechanical, electrical, and hydraulic troubleshooting skills.
* Ability to work independently and as part of a team.
* Excellent communication and customer service skills.
Can Demonstrate:
* Good diagnostic and repair skills.
* Strong work ethic and self-motivation.
* Well-developed mechanical aptitude.
* Good time management skills with the ability to work independently.
* Strong oral and written communication skills.
* Successful applicant will be required to travel and work away from home minium of 2 consecutive nights per every 2 months consistently.