Lead first line controls in a large-scale consumer environment
Location: Sydney | Hybrid working
The opportunity: This is a critical senior leadership role within a large, complex consumer-facing organisation undergoing significant change. The focus is practical and operational: strengthening the first line control environment, improving consistency across processes, and ensuring the business is resilient, compliant, and audit‐ready. You will sit close to the business, partnering with senior leaders to uplift how controls actually operate day to day. This is not a policy or advisory role. It is about ownership, execution, and outcomes.
What you'll be responsible for
* Owning the Consumer controls and compliance agenda as a first line leader
* Uplifting control design, documentation, evidence, and effectiveness across key consumer processes
* Maintaining clear oversight of operational risk exposures, registers, and audit readiness
* Leading incident investigation, root cause analysis, and delivery of balanced corrective actions
* Driving accountability with senior leaders and embedding consistent control behaviours
* Delivering concise, decision‐ready reporting to senior leadership and governance forums
* Building and leading a high‐performing controls and compliance team
What you'll bring
* Proven experience leading controls, governance, or compliance in a large, complex organisation
* Strong background in first line controls, operational risk, or business governance
* Demonstrated success uplifting control environments and reducing control failures
* Hands‐on experience managing incidents, remediation, and audit interactions
* Credibility and confidence engaging with senior executives and governance forums
* A practical mindset focused on improving how the business actually operates
* Strong people leadership and the ability to lift team capability and performance
Why this role
* High visibility, enterprise‐critical role with real impact
* Opportunity to shape and strengthen controls across a major consumer operation
* Work closely with senior leaders during a period of transformation
* Hybrid working model based in Sydney
* Competitive executive remuneration and benefits
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