Your role within Housing and Homelessness Services will support the department to deliver housing and homelessness services through Housing Service Centres. The work you will do helps someone every day, and that means the world to us. Frontline Services, Housing and Homelessness Services provides a range of services, products and referrals to offer housing solutions for diverse customer groups. You will deliver the department Rent Connect products and facilitate customer access to the private rental market, as well as assist customers sustain private tenancies. * Assess and respond to customer needs, including assessment of a customer's housing need, and their ability to sustain a tenancy in the private market. * Provide private rental assistance to customers with a housing need including information, education, coaching and advocacy to help customers find, secure and sustain private rental accommodation. Establish, strengthen, utilise strategic networks and individual relationships with local real estate agents and lessors, non-government and government human service providers, temporary accommodation providers and local government agencies. * Developing and maintaining current knowledge of the local rental market and housing options available. * Participate in local initiatives to improve inter-agency linkages and service delivery. * Develop effective relationships and networks within the broader housing and support system. * Leading, coaching, and mentoring Housing Officers in the delivery of basic Rent Connect services. * Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day to day operations. Applications to remain current for 12 months