Customer Service Advisor - Contact Centre
Mulgrave VIC 3170, Australia Req #5023
Wednesday, 22 January 2025
The Opportunity:
This role offers an enthusiastic, motivated and ambitious customer service representative an opportunity to join a fast paced, professional team taking your career to the next level by supporting our valued customer. This is a 6 month fixed term opportunity working Monday - Friday between 7:00am and 7:00pm. CityFM offers Work from home two days per week, at the conclusion of a 2 week in office training period.
Why you want to work for our team:
* Working within a custom designed modern building with free on-site secure parking.
* Work 2 days from home per week!
* Supportive, fun and encouraging team earning above award wage.
* Career progression making use of our extensive learning and development programs.
* Discounts Hub with exclusive discounts across major Australian retailers.
Your key responsibilities will include:
* Effectively manage a high volume of both inbound/outbound calls.
* Resolve, manage and escalate problems logged by our customers.
* Accurately capture data and work to realistic KPI’s.
* Provide exceptional service at every opportunity by building relationships and rapport with your customer, both internal and external.
You will be required to:
* 12 months experience working on a helpdesk/call centre – Preferred.
* Exceptional customer service focus.
* Excellent communication skills, both written and verbal.
* Strong attention to detail.
* Attend 2 weeks on site paid training.
Send a cover letter and resume now via the Apply now button!
If you would like to be part of a growing Australian Facilities Management business, we would love to hear from you.
City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member.
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