Job Description
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The Case Manager will oversee daily operations and lead a team to deliver exceptional service. This role involves strategic planning, efficient resource management, and ensuring compliance with relevant guidelines and policies.
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Key Responsibilities:
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1. Drive the development of local programs and manage their day-to-day operations.
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2. Provide leadership in planning, implementation, and maintenance to ensure successful service provision.
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3. Oversee service delivery, ensuring accountability for program outcomes and managing the performance and outputs of team members.
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4. Evaluate and improve operational efficiency to enhance program effectiveness.
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5. Take a proactive approach to recruitment, rostering, and staffing sustainability.
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6. Ensure programs are compliant with relevant funding guidelines, legislative requirements, and organisational policies.
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7. Manage financial, human, and operational resources to maintain program efficiency and effectiveness.
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8. Collaborate with stakeholders to identify opportunities for growth and improvement.
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