Claims Officer
Join a dynamic team and take your career to the next level as a Claims Officer in Melbourne. As part of this exciting role, you will have the opportunity to manage lodgements and repairs for motorcycle claims using multiple claims systems and processes.
About the Role
* Manage lodgement and repair processes for motorcycle claims.
* Maintain positive stakeholder relationships with insured, agents, and service providers.
* Interpret policy coverage and determine if coverage applies to submitted claims.
* Process incoming insurance claims efficiently and effectively.
* Authorise payment within scope of authority and settle claims in the most cost-effective manner.
* Identify suspicious or potentially fraudulent claims and arrange investigations.
About You
* Prior experience in a similar role is advantageous.
* Strong customer service skills with excellent communication and written abilities.
* Strong negotiation, organisational, and time management skills.
* A quick learner comfortable with technology.
What We Offer
* Hybrid working arrangements.
* Life leave and paid annual leave.
* Free holistic wellbeing coaching and confidential counselling.
* 18 weeks' flexible parental leave.
* Voluntary super contributions and company matching.
* Income protection insurance and reimbursed Death and Total Permanent Disability insurance premiums.
At our organisation, we value diversity and inclusion, offering equal opportunities for all employees. If you require support with access requirements or alternative work arrangements, please contact us.