About the Company: Join a stable and collaborative business with strong employee tenure and a supportive team culture. Based in Homebush, the company offers onsite parking, close proximity to public transport and clear pathways for development.
About the Role
This is a newly created position where you will look after a national customer portfolio and work closely with the National Customer Service & Collections Manager as their 2IC.
The work is quite varied, so you will be across everything from customer enquiries and complaints, to investigating invoice issues, reviewing debtor activity, running reports and helping improve internal processes. You will also provide training and mentorship to the team of 13.
What You'll Be Doing
* Managing national customer accounts and supporting credit control activity
* Handling general enquiries and more complex customer issues
* Looking into invoicing problems and working to resolve them
* Reporting, data analysis and contributing to process improvements
* Supporting the Manager with team oversight, mentoring and ad hoc projects
What We're Looking For
* Strong tenure in previous roles
* Comfortable in a high-volume environments
* Good commercial judgment and ability to work with different stakeholders
* Strong communication skills
* Experience using D365 or another CRM system is highly regarded
* Confident using Excel (V-Lookups, H-Lookups, pivot tables, formulas, reconciliations)
*Benefits*
* Hybrid working – 3 days in the office & 2 from home
* Onsite parking - accessible by public transport
* Newly refurbished office spaces
* Great team culture with strong tenure
* Clear opportunity to grow and develop
* Competitive salary
How to Apply
To apply, please click the relevant link and submit your resume. Sharp & Carter often have a range of positions available that may not yet be advertised. If you feel this opportunity is interesting yet not quite right, then we recommend still putting in an application via the link below, that way we can contact you to find out more about your career goals and aspirations, and we will ensure you stay updated and aware of exciting new vacancies in the market