Customer Service Officer Job Description
We are seeking a reliable individual to join our Customer Service team as a Customer Service Officer. The primary point of contact for wholesale customers, you will be responsible for processing customer orders to deliver accurate, consistent and exceptional customer service at all times.
* High volume data entry and order processing is essential.
* The first point of contact for ADP customers requires effective communication skills.
* Responding to customer queries via phone and email demands a sense of urgency.
About You:
* A self-motivated and customer-focused approach is crucial.
* A keen eye for detail and advanced data entry skills are necessary.
* The ability to multi-task and prioritise duties in a fast-paced environment is vital.
* Exceptional communication skills are essential for building strong relationships with customers and colleagues alike.
* A positive attitude with a focus on achieving results is paramount.
* The ability to complete daily tasks to a high standard is a key requirement.
* Intermediate computer skills with proficiency in Microsoft Office suite are required.
* A strong understanding of computer/data entry capabilities and the ability to work across multiple systems is essential.
* Strong interpersonal skills and a pleasant phone manner are vital for delivering exceptional customer service.
* A knowledge of bathroom products is beneficial but not essential.