The Crew Delivery Manager supports contact centre operations across phone (Amazon Connect) and messaging (Sprinklr) channels, where Bupa customers engage digitally. Opportunity Snapshot To drive end-to-end delivery of complex initiatives that require delivery coordination across multiple digital squads, multiple crews, enterprise platforms, Go-To-Market, Legal, Customer, external vendors and / or a combination of all these teams, including other teams not listed. The role is a key enabler of complex digital initiatives by ensuring oversight when initiative complexity goes beyond the capabilities of squad level delivery by digital Product Managers. Not limited to complex initiative delivery, the role is also a key enabler to digital portfolio execution culture by mentoring and coaching other delivery roles, like Product Managers and thus improving overall digital execution capability. What you’ll need to make it possible Minimum 5 years with proven experience in running cross-functional agile delivery teams, including evidence of having built high-performing delivery teams. Minimum 5 years with proven experience in delivering complex digital initiatives into market. Practical experience of operating hybrid delivery methods for technology development, including agile methodologies, waterfall delivery and lean Experience working with delivery and collaboration toolsets, especially work systems e.g. MS Azure DevOps, Atlassian Jira, etc. Experience working within matrix structures, with demonstrated ability to broker outcomes effectively and collaboratively with colleagues and peers. Evidence of continuous improvement, developing purposeful solutions and practices to improve applications, end-to-end solutions, and team performance. Ability to establish complex roadmaps, program plans and visions — working within an evolving environment of agile software delivery, or more traditional modes depending on the nature of the application and teaming requirements. Demonstrated understanding of standard project techniques including reporting, scheduling, dependency management Strong verbal and written communications skills are essential with an ability to convey complex messages simply and concisely. Excellent report writing skills. Why you’ll love it ? We support our people to be the healthiest and happiest versions of themselves. From providing initiatives that develop careers to looking after our people’s health, wellbeing and futures. Enjoy the flexibility of hybrid working, with a mix of time in the office and at home, while having plenty of opportunities to learn, grow, and take your experience to the next level. If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together. At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment. We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA applicants. We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.