Are you a sales enthusiast looking for a challenging and rewarding career? We have an exciting opportunity for you to join our team as a Sales and Customer Service Officer.
We are seeking a highly motivated and customer-focused individual to work on a full-time basis. As a Sales and Customer Service Officer, your key responsibilities will include:
* Greeting customers and assisting them in renting vehicles based on their preferences and needs
* Processing rental agreements accurately and efficiently
* Addressing customer inquiries and concerns promptly and professionally
* Inspecting vehicles before and after rental periods, noting any damages
* Achieving or exceeding sales targets
* Maintaining knowledge of current promotions, services, and products to assist with sales efforts
* Building strong customer relationships to encourage repeat business and referrals
* Detailing and cleaning vehicles to business quality standards
* Refueling and transporting vehicles
To be considered for this role, you should possess the following skills and qualifications:
* Previous experience in sales, customer service, or retail
* Car rental experience is highly desirable
* Strong communication skills and ability to interact with customers
* Ability to work efficiently in a fast-paced, high-pressure environment
* Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays
* Valid Australian driver's license with a clean driving record
* Current and ongoing Australian work rights
As a valued member of our team, you will enjoy a range of benefits, including:
* A competitive hourly rate
* Shift loadings
* Generous, uncapped incentive scheme
* Ongoing training and development
* Access to same-day pay via our financial wellbeing provider
* Employee Referral Program - earn $$ when you successfully refer a candidate
* Company uniform provided
* Generous employee discounts, including discounted car rental for staff, family, and friends, Bupa health insurance, pet insurance, Accor, and more
* Access to an international brand with opportunities to work nationally and globally
* Mental health and wellbeing initiatives, including access to Employee Assistance Program and the Calm App - the #1 app for mental fitness
* Great culture, working with an energetic, supportive, and high-performing team
About Us:
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.
We help to change the way you move' is what we stand for and brings us together. More than ever, we're committed to delivering simple, seamless, innovative solutions that make mobility easy, enjoyable, and increasingly eco-friendly.
To do this, we offer individuals and businesses a wide range of car and van rental services, relying on a fleet of more than 280,000 vehicles, equipped with the latest engines, including an increasing share of electric vehicles.
Our brands address differentiated needs, use cases, and expectations: Europcar, Goldcar, Fox-Rent-A-Car, Euromobil, and myEuropcar.
Customers' satisfaction is at the heart of our ambition and that of our over 9,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.