Job Title: Service Manager East Arm
We are seeking a skilled Service Manager to join our Darwin operations team.
The selected candidate will provide best-in-class service for Automotive, Power Generation, Marine, and Mining customers by managing Service Technicians and/or Service Team Leaders, including coordinating and scheduling their work and ensuring alignment with repair plans.
* Main Responsibilities:
* Supervise and Coordinate: Lead the team of Service Technicians and/or Service Team Leaders, providing guidance and support as needed.
* Quality and Productivity Monitoring: Monitor Technician productivity and repair quality, identifying areas for improvement and developing strategies to enhance professional growth.
* Technical Support: Provide technical assistance to Service Technicians, addressing complex issues and escalating when necessary.
* Logistics Management: Oversee service logistics, ensuring efficient use of materials, equipment, and personnel.
* Quote and Documentation Management: Develop or review quotes for accuracy, communicate with customers on repair status, and manage service documentation.
* Continuous Improvement: Engage in continuous improvement activities to optimize processes and meet changing customer expectations.
* Essential Qualifications:
* Demonstrated commitment to safety leadership.
* Proven leadership and team management skills.
* Experience in service management within the heavy/light vehicle or transport industry.
* Strong financial acumen, including understanding and application of financial indicators for better business decision-making.
* Excellent communication and customer service skills.
* Trade qualification in heavy vehicle mechanics or equivalent (advantageous).
Cummins is an equal employment opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons, without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, and/or expression, or other status protected by law.