Job Overview
We are seeking a skilled leader to head our frontline support team. This individual will oversee the operational delivery of critical services for pet owners and animal welfare organizations.
The successful candidate will be responsible for managing a high-performing team, resolving complex inquiries, and providing expert guidance to ensure timely and accurate assistance is received by councils, vets, and the public.
* Ensure seamless service delivery across multiple programs.
* Develop and implement effective resource planning and rostering strategies.
* Establish performance standards and provide coaching to staff members.
* Analyze service data to identify trends and improve overall quality.