Network Support Engineer
We are seeking a skilled Network Support Engineer to join our team. As a key member of our network operations team, you will be responsible for providing Level 2 technical support onsite at customer premises during business hours.
The role involves providing daily network operational support within the scope of managed support services contracts, performing daily tasks to maintain network operability within Service Level Agreements (SLAs), and working within the DXC ITIL framework for incident, change, and problem management.
You will also be involved in network installations, collaborating with other vendors to provide technical data support to customers, and managing escalation of complex issues to vendors and seeking resolution within a predefined time frame.
In this role, you will have the opportunity to work on a wide range of responsibilities in the areas of data networking, security, and wireless, including troubleshooting with other technical teams and service delivery teams during P1 and P2 cases.
The ideal candidate will have a good technical background in data networking and security products support, preferably with Cisco Routing and Switching and/or Security certifications.
Australian citizenship is required for account security reasons.