Customer Service Supervisor Job Opportunity
We are seeking a skilled and motivated Customer Service Supervisor to join our team.
This is an exciting opportunity for the right individual to lead and manage a high-performing customer service team, providing exceptional customer service and conflict resolution skills.
The successful candidate will have excellent communication and interpersonal skills, with the ability to motivate and lead a team. They will also have proven ability to communicate, negotiate and resolve issues effectively and efficiently.
In this role, you will be responsible for managing and coordinating the daily workflow and priorities of the customer service team. You will also navigate and resolve complex customer enquiries and escalations effectively and safely.
* navigate and resolve complex customer enquiries and escalations effectively, efficiently and safely
* foster a positive work culture by supervising and motivating the Customer Service team, providing clear objectives, guidance, and feedback to ensure smooth operations
* collaborate with other teams including Sales, Logistics, and Operations, to seamlessly meet customer demands in line with business resources and objectives
This role offers a wide range of opportunities for growth and development, with training and support provided to champion the product range and offering. If you are a self-motivated leader with excellent communication and interpersonal skills, we would love to hear from you.
Requirements
To be successful in this role, you will need:
* excellent communication and interpersonal skills, with the ability to effectively motivate and lead a team
* proven ability to communicate, negotiate and resolve issues effectively and efficiently
* problem-solving skills with the ability to deal with ambiguity in resolving complex issues
What We Offer
At our company, we offer a range of benefits including:
* Learn and develop as you grow
* Create innovative solutions
* Experience connection and care
We value what you do and offer a positive, inclusive work environment where every employee feels respected and valued to be their authentic selves. We welcome people of all backgrounds, skills, experiences and perspectives.