Contact Centre Specialist
This role is responsible for delivering top-notch customer service through various contact channels. The Contact Centre Specialist will interact with members and the general public, providing information, promoting products, and resolving issues in a professional and timely manner.
Main responsibilities include:
* Handling customer inquiries, complaints, and feedback via phone, WebChat, and email
* Maintaining up-to-date knowledge of the organisation's events, activities, products, and services
* Collaborating with internal teams to resolve customer issues and improve service delivery
To be successful in this role, you will need:
* Experience working in a fast-paced contact centre environment
* Strong communication and problem-solving skills
* Ability to work well under pressure and adapt to changing circumstances