Job Overview
The Quality and Service Improvement Lead will collaborate with the Territory Director to develop, promote, and influence quality and safety standards.
Key Responsibilities
* Oversee quality management to meet legislative and organisational standards while ensuring compliance with audits, and promoting culturally safe practices for vulnerable populations.
* Develop and review operational procedures and improvement plans, lead quality assurance audits, and ensure actions are tracked and completed.
* Coordinate incident responses and complaints, maintain accurate records, and ensure reporting meets regulatory requirements.
* Provide guidance and training on care standards and policy to staff, supporting organisational practice improvements.
Requirements
* Recognised Social Work, Quality, or Business Management Qualification.
* Minimum two years' experience in child protection, out-of-home care, or family services with at least one year of supervisory experience.
* Demonstrated experience in policy review within a quality framework and developing quality and practice procedures.
* Demonstrated experience in quality management, compliance, and accreditation coordination.
* Strong knowledge of relevant legislation, policies, and current thinking regarding child protection and safeguarding.
Working Conditions
* Part-time (0.8 FTE/ 4 days a week) position.
* Salary packaging options available.