Role Overview
This is a high-profile role that requires exceptional customer service skills and technical expertise to support Suncorp Group Executives, Board Directors, and EGMs.
Key Responsibilities
* Provide technology support for Group Executives and Board Directors on-site in Brisbane and remotely for Sydney/off-site
* Video Conference and Meeting Room support including AV setup and testing of room technology for webcasts and related events
* End User device support, including core desktop applications, desktop hardware, and peripherals, tablet, laptop, and mobility devices
* Rapid end-to-end restoration of service for all incidents reported by the customer group
* Deliver continual proactive process improvements within the Technology & Transformation environment
* Assist the Technology Platform teams and IT Service Desk by providing incident support to restore service to users
Requirements
* Experience in delivering first-class customer service with exceptional communication and relationship building skills
* Minimum 3+ years working within a technical face-to-face IT Support environment with experience supporting Business Executive and/or Board level customers
* Advanced Technical skills in relation to Desktops, SOEs, Telephony support, Video Conferencing, and Mobility devices support
* Experience working at large enterprise organisations
* Ability to successfully work within a team environment, sharing skills and knowledge with all team members
About Suncorp
We are proud to be part of the Suncorp family, alongside some of Australia's most trusted and diverse names in insurance. Our purpose is to build futures and protect what matters. We offer flexible working arrangements, career development programs, and a range of benefits to support our employees.