Join to apply for the Customer Service Officer role at Woolworths Group.Customer Service Officer | Primary Connect+ | Transport & LogisticsHigh level of support & a thorough on-the-job trainingOffice-based role at our Norwest Support OfficeRosters include shifts between Monday - Saturday 7am-6pmAbout Primary Connect+Primary Connect+ is our retailer-agnostic, technology-driven commercial business within Primary Connect. Our team works together to provide end-to-end supply chain solutions for more than 1,300 food and retail customers.What You’ll ExperienceWe’ll equip you with the necessary training for success in your role, and provide continuous career development and learning opportunities. Initially, this role would be Monday to Friday during training and onboarding.We’re a team-first organisation with a culture of belonging, safety, and wellbeing.Team member discounts across Woolworths Group and partner businesses, access to novated leases, share purchase plans, lifestyle and attraction discounts.Generous parental leave policy, including 4 weeks paid leave for secondary carers, available from day one for full and part-time roles.Career development sessions, internal networking, mentorship, and leadership programs.Wellbeing benefits supporting mental, financial, social, and physical health, accessible via mobile.Access to a platform offering personalized programs for working parents, carers, and leaders.What You’ll DoOur Customer Service Team provides timely support and communication to PC+ customers, Woolworths Replenishment, DC operational teams, and transport partners, ensuring efficient delivery and service levels.Respond to requests and queries from customers, transport providers, and internal stakeholders via calls, email, and chat.Ensure a great customer experience.Troubleshoot and resolve issues using relevant systems, including collection/delivery issues, claims, returns, and missed deliveries.Follow up and escalate issues when necessary.Participate in root cause analysis and improvement initiatives.Manage non-BAU customer-specific operational requirements.What You’ll BringProfessional and attentive communication skills to maintain service standards.Ability to stay calm, prioritize, and focus under pressure.Proactivity, teamwork, and accountability.Curiosity and attention to detail to seek root causes and resolve issues.Service-oriented mindset focused on early resolution.Confidence to engage with stakeholders and resolve disputes within authority.Passion for customer satisfaction and a positive attitude.Proficiency in Google Suite and/or Microsoft Office.Endless possibilities with Woolworths GroupWe are part of Woolworths Group, with over 200,000 team members committed to creating better experiences for millions of customers weekly. We support innovation, growth, and professional development, enabling you to shape your own career path.Our Commitment to DiversityWe value diversity, equity, inclusion, and belonging. We aim to create an inclusive workplace where everyone can thrive and reach their potential. We encourage all candidates to apply and request accommodations if needed. Learn more on our website or LinkedIn.
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