The key duties of the position include The Role Financial Systems and Operations Branch within Defence Finance Group is calling for applications from talented individuals to provide leadership, technical expertise and exceptional customer in their Financial Operations Management area. There are two separate positions available: one focused on accounts payable and the other on credit card management. You will play a pivotal role in managing day-to-day operations across a range of functions in a geographically dispersed team across ACT, SA, VIC and QLD. You will also manage change, and influence behaviour to promote a supportive and inclusive culture as Defence Finance continues to evolve. You will provide exemplary customer service to the whole of Defence on complex financial operations issues and technical enquiries, while ensuring service level standards are achieved. Financial Systems and Operations provides support to the whole of Defence. This may necessitate variable start and finish times to meet business outcomes within our bandwidth. The Accounts Payable role requires a baseline security level, the Credit Card role requires a negative vetting 1 security level. About our Team Financial Operations plays a key role in delivery high-quality financial services to Department of Defence. The team is responsible for the effective delivery of day-to-day financial processing and support services and are responsible for the management of Credit Cards and Accounts Payable. We provide a working environment that offers a diverse range of work, flexibility to be innovative, work with talented colleagues, and be guided and supported to ensure you always have everything needed to succeed. Specific advantages include: The flexibility to work in a range of locations across Australia. A career pathway with comprehensive professionalisation and skilling programs to support your development. Opportunities to work with visionary and experienced Financial processing specialists. A generous remuneration package, including 15.4% employer superannuation contributions, conditions of service, leave provisions and flexible work options. The opportunity may arise to travel to other sites. Ability to work within a bandwidth of 0700 and 1900, dependent on operational requirements. Our Ideal Candidate Have a passion and commitment towards customer service in a fast paced environment. Have the ability to build and sustain positive customer relationships through both written and verbal avenues. Exercise logic and sound judgement in resolving queries at the lowest level, whilst recognising when escalation to management is appropriate. Manage development of operational procedures, policies and processes, as well as undertake complex operational tasks in a financial environment. Contribute towards identifying and implementing business process improvements. Be willing to learn and utilise technical expertise in a complex and changing financial operational landscape. Manage team workloads to meet changing business priorities. Manage a diverse workforce within a team based environment. Provide an innovative approach for the development of operational procedures, policies and processes. Has a good understanding of the current Government Finance landscape. Manage an upskilling programme to meet the requirements of an evolving financial systems environment. Be accountable for delivering team Key Expected Results within defined timeframes.