Company DescriptionJoinus at Accor,wherelife pulseswithpassion!As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.Hospitalityisaworkofheart,Joinus andbecomeaHeartist.Job DescriptionTakes care of the arrival and departure processes for guests in compliance with internal proceduresMaintains excellent relations with the Welcomer, ensuring their activities complement each otherInforms guests about the formalities, any particular conditions relating to their stay and the services availableHandles phone calls Passes on information as necessary to other departments (Housekeeping, Engineering, Food & Beverage etc.) and to other members of the front desk teamEnsures that all guest documentation is up-to-date and availableTo ensure on a daily basis that you are fully aware of all arrivals to the Hotel, and in particular, VIP's and return guests, and that you are aware of any special requests so that they may be acted accordingly.To maintain and be aware of the importance of guest recognitionTo Ensure that Frond Desk Counter is not left unattended at any time whilst on dutyQualificationsVocational diploma or degree in hospitality or related fieldPrevious experience as a receptionistComputer literate (Windows environment), PMS (Opera), Tars online and an aptitude for new technologiesLanguages: fluent in the national language, English and a 3rd language would be a plusAdditional Information•Employee benefit card offering discounted rates at Accor hotels worldwide.•Develop your talent through Accor’s learning programs.•Opportunity to grow within your property and across the world!•Ability to contribute to the community and make a difference through our CorporateSocial Responsibility and Environmental, Social, and Governance (ESG) activities.
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