**Job Description** We Believe in Better**
We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.
Our associates are at the forefront of everything we do, driving our clients' successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us
**Learn more about Unisys and our key solution offerings**: Unisys, Stealth, CloudForte, InteliServe
**What success looks like in this role**:
**Key Responsibilities**
- Contacting customers or receiving calls and actively communicating with them to identify and understand their reason for wanting to move their home loan to another lender
- Following up existing customers that are discharging to determine the root causes and attempt to negotiate and retain their business
- Seek to resolve customer issues problems and concerns - take ownership of problems and find effective win win solutions
- Record and capture all activity and keep file notes up to date
- Provide a personal interface between the Client and the Customer
- Source and share information with team members
- Responsible for producing high quality outcomes
- Ensure compliance to company guidelines
**You will be successful in this role if you have**:
- Ineracts professionally with colleagues and customers.
- Enthusiastic and committed to achieving team goals.
- Respond appropriately to call queues
- Respond to coaching and feedback.
- Customer Service orientated.
- Ability to work well in a team environment.
- Good at working in an often fast paced environment.
- Attention to detail - paramount.
- Polite phone manner, and well spoken.
- Previous experience in retentions within a mortgage division
- Good knowledge of residential mortgages
- Strong communication & problem solving skills
- Good time management skills
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Notice For U.S. Applicants: Unisys is an Equal Opportunity Employer - Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity