Customer Service Specialist Role
We are seeking an enthusiastic Customer Service Specialist to provide exceptional service to our growing customer base.
This full-time role involves proactively looking for solutions that drive the right outcome for both customers and business, using problem-solving techniques to reach quick and successful outcomes.
Skill Development Opportunities: Our comprehensive learning and development program will empower you to perfect your customer service skills, investigate issues and escalations, and harness your abilities to deliver friendly, efficient service to customers via phone, email, and internal business systems.
* Customer Communication: Deliver friendly, efficient service to customers via phone, email, and internal business systems
* Issue Resolution: Respond promptly to customer requests, take ownership of enquiries, and resolve issues quickly
* Sales Upselling: Review customer sales history to identify service needs and explore upselling opportunities
* Relationship Building: Build and maintain strong client relationships by staying informed on processes and providing tailored solutions