About the Role
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We are seeking a skilled IT professional to ensure the smooth operation of our IT systems. As an IT Analyst, you will play a critical role in providing exceptional customer service and technical support.
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Key Responsibilities:
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* Provide timely and effective communication and issue resolution.
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* Ensure seamless onboarding and offboarding of staff across our systems.
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* Manage and resolve IT incidents from receipt to closure.
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About You
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To be successful in this role, you will need:
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* Bachelor degree in Information Systems or related field with a strong focus on technical skills.
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* Relevant industry experience in IT Service Desk or Desktop Support with a proven track record of success.
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* Strong knowledge of ITIL frameworks and best practices.
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* Mature and professional attitude with excellent interpersonal and communication skills.
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* Negotiation and conflict resolution skills with the ability to manage competing priorities.
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* Time management skills with the ability to prioritize tasks and meet deadlines.
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Requirements
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* Bachelor degree in Information Systems or related field with a strong focus on technical skills.
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* Relevant industry experience in IT Service Desk or Desktop Support with a proven track record of success.
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* Strong knowledge of ITIL frameworks and best practices.
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Working with Us
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We encourage you to explore our company's LinkedIn page for more information and industry insights.
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