About the role
The Senior Business Analyst plays a strategic role in shaping and delivering projects and programs that support AFSA’s organisational objectives. Operating with a high level of autonomy, they lead discovery activities, define business needs, and translate complex problems into clear, actionable requirements. They work across multidisciplinary teams to identify improvement opportunities, assess solution options, and ensure alignment with user needs and business goals. With a focus on user experience, service quality, and ethical, evidence-based decision-making, the Senior Business Analyst influences change and contributes to the delivery of meaningful, high-impact outcomes.
Key accountabilities
The Senior Business Analyst is responsible for:
* Leading business analysis activities for high-priority projects and strategic initiatives across AFSA.
* Undertaking discovery activities to understand business needs, define user and system requirements, and inform service or system improvements.
* Collaborating with stakeholders to gather, validate and document requirements, facilitate alignment, and manage expectations throughout the delivery lifecycle.
* Analysing current (‘as-is’) business processes and developing improved (‘to-be’) processes and service models to support user-centred outcomes.
* Identifying and articulating business challenges, risks, benefits, and impacts associated with proposed changes or solutions.
* Contributing to agile, multi-disciplinary teams to support the iterative design and implementation of fit-for-purpose solutions.
* Translating complex or technical concepts into clear, accessible language appropriate to a range of audiences.
* Supporting continuous improvement of AFSA’s delivery methods and service design capability through knowledge sharing and active contribution.
* Providing guidance, mentoring and technical leadership to uplift business analysis capability within the team and across the agency.
Qualifications and experience
* Minimum of five (5) years’ experience as a Business Analyst, with demonstrated ability to deliver high-quality business outcomes.
* Certification from the International Institute of Business Analysis (IIBA) or a similar professional body is highly regarded.
* Experience supporting digital transformation projects and service or system redesign is desirable.
* Understanding of modern technology concepts and digital service environments.
All duties will be performed in accordance with:
* the APS Values, Code of Conduct and Employment Principles
* WHS obligations, taking responsibility for own health and safety and that of others
* AFSA’s risk management framework and relevant legislation, including guiding others to identify and mitigate foreseeable risks.
You will enjoy excellent conditions including:
* Generous superannuation (15.4%)
* A modern work environment
* Access to Employee Assistance Provider
* Flexibility to balance work and personal life (including working from home arrangements and flexible start and finish times where applicable).
We are a workplace committed to providing an environment that values diversity and supports staff to reach their full potential. We encourage applications from Indigenous Australians, people from culturally diverse backgrounds and people with disability. At AFSA we encourage every employee balance their family commitments and personal interests with flexible working options.
Eligibility
Please note that this opportunity is open only to Australian Citizens. The successful applicant must have or be willing to undergo a security clearance to the level of Baseline as a condition of employment. To satisfy character requirements all AFSA employees must undergo a police records check.
Where a person has received a redundancy benefit from APS agency employment and their corresponding redundancy benefit period has not expired, they may be ineligible for employment.We encourage applications from peoples from culturally diverse backgrounds and people with disability.
Applications close Tuesday 1 July 2025 at 11:59 PM AEST
Applications for this vacancy are submitted online through the AFSA careers portal. Further instructions on how to apply can be found on the ASFA careers website.
RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job.
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