BROKER SUPPORT – INSURANCE
We are seeking a proactive and customer‐focused Service Specialist to join our national client support team. In this role, you will work with Client Managers and Client Executives to support a portfolio of national corporate clients, ensuring seamless service to internal and external stakeholders and meeting the highest standards of service delivery. A hybrid role with flexibility to work from home and the Aon office.
What The Day Will Look Like
Busy client servicing with a focus on client relationships and support activities. You will manage communication and coordination across multiple stakeholders.
Responsibilities
* Provide administration support to Account Brokers regarding client insurance/risk needs.
* Engage with clients via phone, email, and face‐to‐face meetings to support their insurance requirements.
* Participate in pre‐renewal, renewal and post‐renewal activities including drafting quotations, endorsements, certificates of currency, cancellations, and creating renewal reports.
* Prepare, lodge and invoice insurance policies accurately and on time.
* Attend client meetings, work on tender processes, renewals, claims and other broking duties.
* Manage key stakeholder relationships with Senior Brokers, Underwriters, Client Executives and Client Managers.
* Enhance the client experience through outstanding customer service.
Skills and Experience
* Excellent attention to detail.
* Strong verbal and written communication and problem‐solving skills.
* Ability to work in a close team environment.
* Ability to meet tight timeframes.
* Familiarity with Microsoft Office 365, email systems, Teams and Google Drive.
* Ability to work independently and proactively without supervision.
* Curiosity, high motivation and engagement.
Our Ideal Candidate
Someone passionate about a career in insurance, with strong administration and customer service skills. Experience in the construction industry is preferred.
Benefits and Support
Inclusive culture, competitive pay, comprehensive benefits and two "Global Wellbeing Days" each year. Smart Working solutions and ongoing mentorship to support career progression.
We provide individuals with disabilities with reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on .
Job ID: 2579013
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